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Are you interested in joining our team in this exciting and re-energized adventure providing people with access to God’s Word? The Canadian Bible Society (CBS) is looking to fill the following positions:

Donor Relations Representative

Job posting ends: June 30, 2021.
Location: Working at the office up to three days per week and remotely two days. Eventually this position may return to regular weekly in-office work at 10 Carnforth Road, Toronto.

The Canadian Bible Society (CBS) is looking for a dedicated Donor Relations Representative who will work to ensure that CBS supporter accounts are updated, accurate and will respond to and resolve potential donor inquiries and concerns.

Key Responsibilities

Work within an integrated Development, Marketing & Communications team involving staff and volunteers and other partners to fulfil objectives plans and objectives related to:

Donor Communications Including Problem Investigation & Resolution

  • Responding to incoming calls and requests, including some limited afterhours messages, from donors and potential donors and conducting required investigation and follow-up.
  • Making outbound calls to investigate and resolve donor issues (e.g., missing / incorrect donor or donation information, expiring credit cards, declined donations, etc.). Reactivate or renew donors whose credit cards are about to expire in the next 30-60 days;
  • Processing in memoriam or donations related to specific celebration;
  • Preparing donor welcome notifications and encouragement letters based on assigned processes and schedules;
  • Ensuring necessary follow-up with letters, database changes and any necessary process changes with relevant staff;
  • Preparing daily acknowledgment letters, receipts and performing welcome calls;
  • Fulfill requests from donors and others where appropriate, and update donor accounts on database regularly in a timely manner;
  • Administration of legacies including verification of legacy documents and other related correspondence.

Donation Processing

  • Acting as back-up for assigned donations and receipt processing including updating in Raiser’s Edge (RE) database. Additional department administration during peak season and during staff absences.

Merge Duplicate Donor Accounts

  • Merging duplicate accounts where necessary due to duplicate entries, donor requests including other donor processing issues.

Support External Donor Acquisition Contractors

  • Provide information and support required for external donor acquisition agencies and service providers.

Requirements:

  • Five (5) or more years of demonstrated successful donor relations experience, preferably in a non-profit, Ministry and multiple-office context;
  • College or university certificate or degree in fundraising, business management or a related discipline preferred;
  • Intermediate Word and Excel skills with high attention to detail and accuracy;
  • Ability to prioritize and work well with deadlines;
  • Effective communicator and problem solver (written and verbal) with sensitivity to, and appreciation of bilingualism and diversity;
  • Self-confident while still being humble and authentic;
  • Self-motivated, self-starter, proactive and determined;
  • Resilience, ability to not let adverse conditions negatively impact leadership and performance;
  • Promotes culture of integrity, values driven;
  • Decisive and demonstrates good judgment;
  • Openness to feedback, willingness to learn and a commitment to help others learn and grow;
  • Exceptional communication skills in English – Bilingual would be an advantage;
  • Maintains a high-level of confidentiality;
  • Live within reasonable commuting distance of the North York office.

Bible Hub & Bookstore Manager - Full Time

Job posting ends: July 6, 2021.
Location: 1025 Rue Saint-Jean, Québec, QC, G1R 1R9

The Canadian Bible Society (CBS) is looking for a dedicated Bookstore Manager at our beautiful Quebec City location with skills and competencies in retail and programming (ministry activities) who will work collaboratively with team members in Quebec and across Canada in support of CBS’ purpose to help people hear God speak.

Key Responsibilities

  • In close collaboration with the Distribution & Sales Manager and the National Programs staff, develop and implement annual integrated retail and program plans that include;

– The sale of Christian books, Bibles and products, engaging with and serving the needs of diverse customers and demographics in the geographic catchment area of the Bookstore in Quebec City, and more broadly through online sales;

– A plan to attract younger generations –with events and activities that create opportunities for people to be exposed to the Bible and Resources, to be encouraged to read the Bible, and to increase their understanding and engagement;

– Liaison with partners, both for the implementation of CBS’ ministry, as well as to serve the partners’ needs, by providing information for upcoming events and resources.

  • Plan, oversee, and meet or exceed targets in all aspects of the retail component of the Bookstore, by partnering with schools, churches, and others. Utilizing a strong merchandise mix and marketing skills to maximise sales, equipment/applications, operations, number of customers overall, volume of product sold, and other objectives;
  • Effective and efficient supply chain management, including negotiation and purchase of product mix, receiving product, pricing, stocking, merchandising and inventory, and efficient collaboration with the warehouse staff;
  • Plan, oversee, and implement activities/events and the coordination with partners and customers, as well as outreach interventions to attract and engage with specific demographics who would not normally frequent a “Christian” retail store;
  • In close collaboration with National Programs regional staff, identify opportunities and implement Pop-up Bookstores and Consignment Bookstores at events within the geographic catchment area of the Centre;
  • Effectively and efficiently manage customer inquiries, orders, complaints, and maintain up-to-date lists of existing / potential customers, local partners, churches, and others;
  • Proactive collaboration with Scripture Resources and National Programs staff across the country for research, networking, continuous improvement of programs, systems, and procedures, and joint activities (e.g. purchasing, training, social media marketing, events, promotions, etc.) to minimise costs and increase efficiency and outreach where possible;
  • Hire, orient, train, motivate, and manage staff with retail, customer service, and program engagement skills and competencies;
  • Ensure compliance with all health and safety regulations and best practices for staff, customers, and partners;
  • Adjust and update plans as necessary to meet annual objectives;
  • Timely and accurate data entry and reporting;

Requirements:

  • A demonstrated multi-year successful track record in retail bookstore management or equivalent;
  • A college or university certificate or degree, with specialisation in retail/business management, marketing, adult education, youth ministry, discipleship, leadership, or equivalent of any of the above;
  • Must be bilingual in French and English.
  • Strong financial literacy and accounting skills;
  • A demonstrated multi-year track record of designing and implementing Christian programming preferred;
  • Comprehensive knowledge of the Bible, Christian books, and merchandise;
  • An understanding of, and empathy for, the challenges of local churches, and able to work comfortably and positively with people from a broad spectrum of denominations;
  • Understanding of concepts and measurement of ministry return on investment (“evaluation”), and relationship to financial ROI;
  • Self-confident while still being humble and authentic;
  • Self-motivated, self-starter, proactive, determined, and flexible;
  • Resilient and able perform well under adverse conditions;
  • Promotes culture of integrity, values driven;
  • Decisive and demonstrates good judgment;
  • Personable and approachable with a genuine interest in people.

To Apply:

Join our growing team at this exciting time! Please forward your CV along with a cover letter detailing your interest in this position and the Canadian Bible Society, to humanresources@biblesociety.ca.

What does the Canadian Bible Society Do?

We are an interdenominational organization partnering with individuals, churches, and religious organizations who similarly believe that God’s Word changes hearts and lives. Whether in support of Canada’s latest incoming refugees or those affected by human trafficking in partnering countries, we continue to proudly contribute to the spiritual development of the people we reach, both in Canada and overseas. As we celebrate 115 years of ministry in Canada and abroad, the Canadian Bible Society (CBS), is uniquely poised to fulfill its mission to translate, publish, distribute, and encourage engagement with the Christian Scriptures.