The Canadian Bible Society (“CBS”) cares about everyone we serve and work with. Where possible, CBS will make every reasonable effort to provide accessible goods and services following the principles of dignity, independence, integration and equal opportunity.

Provision of Goods and Services

Accessible goods and services will be provided by:

  • ensuring that all customers receive the same value and quality;
  • allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and
  • services as long as this does not present a safety risk;
  • using alternative methods when possible to ensure that customers with disabilities have access to the same
  • services, in the same place and in a similar manner;
  • taking into account individual needs when providing goods and services; and
  • communicating in a manner that takes into account the customer’s disability.

Assistive Devices

While CBS does not provide assistive devices for its customers, they may use their own assistive devices as required when accessing goods or services provided by CBS. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.

Use of Guide Dogs, Service Dogs and Service Animals

A customer with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.

If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, CBS may request verification from the customer.

The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all times.

If a health and safety concern presents itself, for example, in the form of a severe allergy to the animal, CBS will make all reasonable efforts to meet the needs of all individuals concerned.

Use of Support Person

If a customer with a disability is accompanied by a support person, CBS will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person. There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations CBS will make every reasonable attempt to resolve the issue. In situations where confidential information might be discussed, consent will be obtained from the customer, prior to any conversation where confidential information might be discussed.

Notice of Service Disruption

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of CBS. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use CBS’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Feedback Process

CBS welcomes and encourages feedback from customers. Feedback forms and information about the feedback process are available on CBS premises and the CBS website: Contact Us Customers can submit feedback to:

Director of Human Resources
Phone: (416) 757-4171
Mailing Address: 10 Carnforth Road, Toronto, ON M4A 2S4

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.